Returns
14 Day Returns
We want you to love your Weezy Pop pieces. If something is not right, you have 14 days from receiving your order to tell us you would like to return it, and a further 14 days to send it back.
What can be returned
Charms, necklaces, chains and other components can be returned within the standard period. Items must be unworn and in their original packaging.
For hygiene reasons we cannot accept earrings or huggie hoops that have been worn. If your order included earrings, simply unclip the charms and return those only.
Personalised and engraved pieces are made to order, so they cannot be returned unless they are faulty.
Faulty or damaged items
If anything arrives faulty or damaged, get in touch and we will replace it or refund you. This does not affect your statutory rights.
Return postage
Return postage is paid by the customer unless the item is faulty. We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Condition of returns
Items must be returned in their original condition. We reserve the right to refuse returns that show signs of wear or damage.
Refunds
Once your return is received and checked, your refund will be processed to your original payment method.
Starting a return
To start a return, contact us with your order number and we will take it from there.