Refund policy
No Quibbles Returns
We offer a 14-day returns policy on all our jewellery, including earrings.
For hygiene reasons, we never resell returned earring hoops. As our jewellery is interchangeable, wherever possible, we encourage customers to keep their hoops and return only the removable charms for a refund of the charm value. However, complete earring sets can also be returned for a full refund if preferred.
Personalised and engraved pieces are excluded from change-of-mind returns.
How to Return
If you'd like to return an item, please contact us within 14 days of receiving your order. You'll then have a further 14 days to send it back.
Customers are responsible for arranging and covering the cost of return postage for change-of-mind returns. We recommend obtaining proof of postage.
Refunds will be processed to your original payment method within 14 days of receiving your return or proof of its return, whichever is earlier.
If your jewellery is faulty, damaged or not as described, please get in touch and we'll arrange an appropriate resolution, including return postage where required. Your statutory rights are unaffected.