Questions, answered.
Everything you ask us most, from Snap, Stack, Style to care, personalisation, delivery and returns.
The charm system
Start with a base: the paperclip chain necklace or one of the genuine agate beaded necklaces. Every charm comes with its signature connector, so you can snap it on and off, stack one charm or loads, and style them your way. The same charm unclips from your necklace and goes in your ear as an earring, so a charm can be on your necklace one day and in your ear the next.
No. Every charm comes with its signature connector, which you can wear as an earring or clip straight onto the paperclip chain. No extra connectors needed.
As many as you like. Start with one charm, or stack loads and go full maximalist. The starter sets come with 3 or 5 charms if you'd like a head start.
Materials and care
Our Huggie Hoops, Signature Connectors and paperclip chains are all waterproof and non-tarnish. We recommend removing your acrylic charms before going in the sea, as salt water can damage the acrylic.
Our charms are acrylic from UK suppliers, in mirrored, matte, glossy, pearly, glitter and textured finishes, laser cut and hand assembled in our studio in Newcastle upon Tyne. Our Huggie Hoops, which we call our Signature Connectors, are nickel-free. Hoops, chains, clips, connectors and bracelet beads are stainless steel: the gold finish has 18ct gold PVD plating, and the silver finish is plain stainless steel.
Weezy Pop is suitable for ages 6 and over. It contains small components and isn't a toy, so we recommend adult supervision for younger wearers. Take jewellery off before sleeping, swimming and sports.
Personalised pieces
Initials, names, numbers or icons on selected necklaces, charms and earrings. You'll find the character limit on each listing, and personalised pieces are made to order, so please check the spelling before you add one to your basket.
Delivery
UK delivery is £3.99, and free on orders over £60. We can't take orders from outside the UK at checkout yet, but get in touch and we'll arrange it for you.
We dispatch in 1 to 2 working days, or 1 to 5 for personalised pieces, by Royal Mail Tracked 24, which aims to deliver the next working day.
Order by these dates for delivery before Christmas:
- UK delivery, Royal Mail Tracked 24: Sun 20 Dec
- UK personalised pieces: Mon 14 Dec
- Outside the UK (get in touch to order): Fri 4 Dec
- Outside the UK, personalised pieces: Fri 27 Nov
Returns
We offer 14-day no-quibbles returns on all our jewellery, including earrings. Contact us within 14 days of receiving your order, and you'll then have a further 14 days to send it back.
For hygiene reasons, we never resell returned earring hoops. As our jewellery is interchangeable, wherever possible we encourage you to keep your hoops and return only the removable charms, for a refund of the charm value. You can still return a complete earring set for a full refund if you prefer. Personalised and engraved pieces can't be returned if you change your mind.
For change-of-mind returns, you arrange and pay for return postage, and we recommend getting proof of postage. We refund to your original payment method within 14 days of receiving your return or proof of its return, whichever is earlier.
If your jewellery is faulty, damaged or not as described, get in touch and we'll arrange an appropriate resolution, including return postage where required. Your statutory rights are unaffected. Read our full returns policy.
Gifts and wholesale
Charms and earrings come in a Weezy Pop box, and we'll add a gift note if you ask. Want to go all out? Add a gift bag to your order for £1.50.
A digital Weezy Pop Gift Card lets them choose for themselves. Cards come in £15 to £200, never expire and can be spent on anything on weezypop.com, and you can send one straight to them on the day you choose.
Right now, £5 comes off your second charm automatically in your basket, with no code to enter, and you can get 15% off your first order when you sign up for our emails. Offers can change, so your basket always shows the price you'll pay.
Yes, to selected retailers, and enquiries are welcome. Send us a wholesale enquiry.
Still wondering?
Ask Lou, Nat and the team. Real people, in a very pink studio in Newcastle. Get in touch.