North East Charms

UK delivery is £3.99, and free on orders over £60. We can't take orders from outside the UK at checkout yet, but get in touch and we'll arrange it for you.

We dispatch in 1 to 2 working days, or 1 to 5 for personalised pieces, by Royal Mail Tracked 24, which aims to deliver the next working day.

We offer 14-day no-quibbles returns on all our jewellery, including earrings. Contact us within 14 days of receiving your order, and you'll then have a further 14 days to send it back.

For hygiene reasons, we never resell returned earring hoops. As our jewellery is interchangeable, wherever possible we encourage you to keep your hoops and return only the removable charms, for a refund of the charm value. You can still return a complete earring set for a full refund if you prefer. Personalised and engraved pieces can't be returned if you change your mind.

For change-of-mind returns, you arrange and pay for return postage, and we recommend getting proof of postage. We refund to your original payment method within 14 days of receiving your return or proof of its return, whichever is earlier.

If your jewellery is faulty, damaged or not as described, get in touch and we'll arrange an appropriate resolution, including return postage where required. Your statutory rights are unaffected. Read our full returns policy.

Our Huggie Hoops, Signature Connectors and paperclip chains are all waterproof and non-tarnish. We recommend removing your acrylic charms before going in the sea, as salt water can damage the acrylic.

Right now, £5 comes off your second charm automatically in your basket, with no code to enter, and you can get 15% off your first order when you sign up for our emails. Offers can change, so your basket always shows the price you'll pay.